Elon Musk decided to offer some customer service support to the singer through his own Twitter account.

Sheryl Crow asked if anyone knew how to fix the Tesla screen when it "goes black and the reset doesn’t work?", before Elon Musk offered a few tips directly from his own account, "Change your screen preference from night mode to auto."

Change your screen preference from night mode to auto

— Elon Musk (@elonmusk) April 3, 2019

After, he went into more detail, "Night mode with 0% brightness is actually too dark during the day. This is ultimately our fault. We will update our software so that 0% brightness is always usable relative to ambient conditions."

Night mode with 0% brightness is actually too dark during the day. This is ultimately our fault. We will update our software so that 0% brightness is always usable relative to ambient conditions.

— Elon Musk (@elonmusk) April 3, 2019

Sheryl Crow seemed quite happy with the advice, later quoting his reponse with the caption, "problem solved with that solution after getting to Tesla."

problem solved with that solution after getting to @Tesla.

Might I suggest adding some screen controls to the app so that you’re not stuck when the screen goes black? https://t.co/AjGmYnFLZC

— Sheryl Crow (@SherylCrow) April 3, 2019